Privacy Policy

Privacy Policy – Ngey Tours and Safari (Zanzibar)

Last updated: [Insert date]

Company: Ngey Tours and Safari

Address: Mbweni, Zanzibar

Contact: +255 718 940 807 | ngeytour@gmail.com | ngeytours.com

1. What Information We Collect

When you book a tour or contact us, we may collect:

• Full name
• Phone number (WhatsApp preferred)
• Email address
• Hotel name and room number (for pickup arrangements)
• Booking details (tour type, date, number of people, special requests)
• Payment confirmation records (but not full credit‑card details unless voluntarily provided)

2. How We Use Your Information

Your information is used only for:

• Managing your booking and confirming tour details
• Coordinating pickup from your hotel in Mbweni or elsewhere in Zanzibar
• Sending reminders, updates, or changes to your tour schedule
• Customer support and responding to enquiries
• Improving our services (anonymized data only)

We do not use your information for automated decision‑making or profiling.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share it only:

• With our local guides or drivers strictly for tour execution (e.g., to find you at the pickup point)
• When required by law (court order, legal investigation)

We never share your data with third‑party marketers or advertisers.

4. Data Security

We take reasonable measures to protect your information from unauthorized access, loss, or disclosure, including:

• Secure storage on password‑protected devices
• Limiting employee access to necessary information only
• Using secure communication channels (e.g., encrypted WhatsApp backups only if you consent)

No internet transmission is 100% secure; you share information at your own risk.

5. Data Retention

We keep your personal information for as long as necessary to:

• Fulfill your booking
• Comply with legal obligations (e.g., tax or tourism records, typically up to 3 years)
• Handle potential disputes

After that period we delete or anonymize your data.

6. Your Rights

You have the right to:

• Ask what personal information we hold about you
• Request corrections or deletion of your data (subject to legal requirements)
• Withdraw consent for non‑essential communications

To exercise these rights, contact us at ngeytour@gmail.com.

7. Third‑Party Links

Our website may contain links to external sites (e.g., payment gateways, travel blogs). We are not responsible for their privacy practices. Please read their policies separately.

8. Children’s Privacy

We do not knowingly collect data from children under 13 without parental consent. If you believe we have, please contact us.

9. Changes to This Policy

We may update this policy occasionally. The latest version will always be available on our website or by request.

10. Contact for Privacy Questions

For any questions about your personal information:

Phone: +255 718 940 807
Email: ngeytour@gmail.com

By using our website and services, you consent to this Privacy Policy.